Shipping Policy
Last updated
1. Order Confirmation
Once you place an order through Sesmidiawati Factory Outlet, your order details will be recorded in our ordering system powered by BOS Commerce.
An order confirmation will be provided through the contact method available for your order, where applicable. Please review your order details carefully and contact us promptly if any information needs to be corrected.
Our current order processing time is approximately 2–3 business days. Processing time refers to the time required to prepare your order before shipment or handover to the delivery service.
Processing times may vary during holidays, promotional periods, or other circumstances that affect order volume or product availability.
2. Order Shipment and Delivery
After your order has been processed, it will be prepared for shipment or handed over to the applicable delivery service, depending on the shipping method selected.
Delivery time may vary depending on the destination address, delivery service, shipping method, weather conditions, public holidays, and other circumstances beyond our control.
Any delivery timeframe provided at checkout or communicated by our team should be treated as an estimate unless explicitly confirmed otherwise.
3. Shipping Updates and Tracking
If tracking information is available for your shipment, it will be shared through the contact channel provided with your order.
Tracking availability and update frequency depend on the delivery service used. Please allow time for tracking information to become available after the shipment has been processed by the carrier.
If you have not received a shipping update within a reasonable period after your order has been processed, please contact our customer service team for assistance.
4. Shipping Delays
Although we make reasonable efforts to process orders promptly, delivery may be delayed by circumstances such as severe weather, public holidays, high shipping volumes, transportation disruptions, or other events outside our control.
If a significant delay affects your order and information is available to us, we will provide an update through the contact details associated with your purchase.
5. Customer Responsibilities
Customers are responsible for providing accurate and complete delivery information when placing an order. Incorrect or incomplete information may cause delivery delays or prevent successful delivery.
If you notice an error in your delivery details, contact us as soon as possible. Changes may not be possible once an order has been processed or handed over to the carrier.
6. Contact Us
If you have questions about your order, shipping status, or delivery, please contact Sesmidiawati Factory Outlet using the details below:
Email: [Insert Official Email Address]
Phone: [Insert Contact Number]
Business Address: [Insert Business Address]
Last Updated: [Insert Publication Date]